Refunds and cancellations

This is the refund and cancellation policy of Leumos Private Limited for subscriptions to Leumos AI Studio. It is part of our Terms of Service. Payments are taken by Razorpay, our payment processor; the free tier is never billed and nothing here applies to it.

You can cancel at any time from your plan page. Cancelling stops the next charge. It does not cut your access off: you keep the plan and everything it includes until the end of the period you have already paid for, and then your account continues on the free tier.

We do not charge part of a period, and cancelling partway through a period does not by itself produce a refund for the rest of it — the refund below is the case where money comes back.

If you have not been delivered an export, you can have a full refund of your first subscription payment within seven days of that payment. Write to us inside those seven days and we will refund it in full.

The condition is a completed export. If the Studio has delivered you a graded file in that period, the work you paid for has been done and the payment is not refundable. Trying the Studio, importing footage, matching a reference or grading a shot does not use up the refund — only a delivered export does.

Renewal payments are not refundable. A subscription renews automatically, and cancelling before the next renewal is how you stop it — so if you do not want the next period, cancel before it starts. If a renewal was taken after you cancelled, that is a mistake on our side and we will refund it; write to us.

If a reference match fails because of something on our side, it is not counted against your monthly allowance — the allowance is put back automatically, and you do not have to ask.

Write to studio@leumos.ai from the email address on your account and tell us the date of the payment. That is the whole process; there is no form.

An approved refund goes back through Razorpay to the payment method you paid with. We cannot send it anywhere else. We start it within seven business days of agreeing it, and it normally appears on your statement within five to seven business days after that; the exact timing is up to your bank or card issuer.

If a payment fails, Razorpay and your bank or card issuer hold the reason and are the source of truth for it. If you think you were charged in error, write to studio@leumos.ai from the address on your account with the date of the charge, and we will look into it rather than leaving you to raise a dispute.

Leumos Private Limited, India. Questions about billing, cancellation or refunds go to studio@leumos.ai. See also our Terms of Service and our privacy notice, which explains how payment information is handled.